Moen Hands Free Kitchen Faucets
Moen Bathroom Hands Free Faucets
Installing Moen Faucet
Moen Motion Sensor Kitchen Faucet
Moen Motionsense Faucet

If you would rather go with the sensor, I would recommend either Moen's Motion Sense if you want a hands-free or Delta's Touch20. Both have pull downs, neither have bridge faucets. You might want to find a showroom where you can try them out. Sensors Not Working. The guide below will provide information on how to get the sensors operating on your MotionSense: Dual Sensor Hands Free Faucet, the information is for faucets with a black and gray control box installed after 2018. For questions regarding a U By Moen Smart Faucet, please visit the support page in the mobile app.

Is your Moen MotionSense faucet not working? The good news is, you don’t have to be a professional plumber to fix problems with your touchless smart faucet.

Resolving a Moen MotionSense faucet not working issue can be done by following a few easy steps that you can do.

Moen MotionSense Faucet Troubleshooting

Let’s walk through a step by step process to get your faucet working again. I’ve tried to cover questions frequently encountered with touchless faucets. Do you have a question? See if I have answered yours.

What Are Some Popular Moen Touchless Faucets?

Moen Hands Free Kitchen Faucets

I’ve listed some of the popular Moen touchless faucets in this table and included their model numbers for your reference.

How Do I Identify My Moen Faucet?

Identify your Moen faucet by checking for your model number on the box the faucet came in if you still have it. Otherwise, Moen generally stamps the series number on the spout.

To identify your Moen faucet, check the back side of the spout, near the base where it swivels on the sink.

Moen provides this info “If you point your spout aerator (where the water comes out) so that it is facing the 3 o’clock position, the series number should be located on the opposite side at the 9 o’clock position.”

The model or series number will be a series of numbers and letters at the end. For example, the Moen Arbor MotionSense series look like this: 7594Exx.

Note, some newer model Moen faucets may have an identifying tag that is attached to one of the supply lines.

A great resource to identify your faucet model is to use Moen’s support webpage located:
https://www.moen.com/customer-support/identify-my-product

How Do You Reset A Moen MotionSense Faucet?

There are several different models of the Moen MotionSense faucet so the instructions below might vary slightly for your particular model. However, for a reset of the faucet you need to remove the power source and data cable which is standard across the line.

To Reset A Moen MotionSense:

Locate the control box(either gray or black) under the sink
Disconnect the power source(battery pack or A/C adapter) from control box
Disconnect the data cable(black cable) from control box
Wait about one minute for the control box to reset
Ensure the sensor on the faucet is unobstructed and clear of anything that might interfere with it
Plug back in the data cable
Plug back in the power cable
Do not touch the faucet for about 2 minutes while it cycles back on

Note: You may notice the blue light on the sensor blinks twice, this indicates it is working properly.

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How Do You Turn Off The Sensor On A Moen Faucet?

To disable the motion sensors on a Moen faucet do the following:

To disable the ready sensor:

Turn the water on using the handle
Place hands over the ready sensor and wave sensor if available for 5 seconds
The lower ready sensor will flash once, indicating it is disabled
Turn off the water handle

To disable both the ready and wave sensors:

Turn the water on using the handle
Place hands over the ready sensor and wave sensor if available for 10 seconds
The blue sensor light will blink once at 5 seconds and again at 10 seconds
Both sensors are now disabled
Turn off the water handle

You can now use the faucet in ‘manual’ mode. To re-enable the sensors see the next step.

How Do You Turn On The Sensor On A Moen Faucet?

To enable the motion sensor on a Moen faucet follow the steps below:

Turn the water on using the handle
Place hands over the ready sensor and wave sensor if available for 10 seconds
The blue ready sensor light will blink twice, indicating both sensors are enabled
Turn off the water handle

Why Is My Moen Faucet Blue Light Blinking?

Moen Bathroom Hands Free Faucets

The reason for the blue light to blink or flash on a Moen faucet is usually due to low batteries. The most common reasons for the Moen faucet blue light to be blinking are:

Moen blue light blinking slow indicated the batteries are low. Replace them with 6 new AA batteries.
Moen blue light blinking fast indicates the batteries are dead, replace them with 6 news AA size.

When power has been restored to the Moen MotionSense faucet, the sensors will calibrate. This means the blue light will flash, water will run for a few seconds and then turn back off.

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How To Change Batteries In Moen MotionSense Faucet

The Moen MotionSense faucets have a battery pack located under the sink. Simply locate the battery pack and remove the cover. Install 6 AA size new batteries and re-install the cover.

As seen above, when the blue light at the base of the spout starts flashing, this indicates the batteries need to be replaced.

The battery life for Moen faucets is approximately 1 year

Moen MotionSense Faucet Won’t Turn On

There are a whole host of reasons for the faucet to not turn on. First check the basics, ensure the water supply is turned on and test the batteries. Next, follow the steps above on how to reset the sensors.

If your Moen MotionSense faucet won’t turn on, do the following:

Check all the wired connections. Start with the battery box wire, make sure it is not damaged and still intact. Check how it is connected/soldered in the box itself. You just want to make sure you are getting power to the control box.
Check the control box. Some boxes have LED lights indicating problems. If you see a steady LED light, the control box needs to be replaced.
The sensors on the spout are sensitive. Any movement or possible reflections can interfere with them. Disable the lower(ready) sensor as described above so just the top(wave) sensor is active. Does this fix the issue?
Are the sensors obstructed? Remove the protective cover over the sensors if this is a new install. Make sure the handle is closed fully.
Check the in-line filters, perhaps they are clogged. Refer to your install manual, but you simply push up on the retaining clip and pull down on the supply line.
Finally, if nothing above has worked, it is time to call Moen for support.

Moen MotionSense Faucet Won’t Turn Off

If the Moen MotionSense faucet won’t turn off, you need to check the batteries and it’s connections as well as the data cable connection. Ensure these are all intact.

Check the handle was not left in the on position. Close the handle.

The issue may be the control box, if it has LED light indicators see it they are lit. A bad solenoid may be the culprit. Contact Moen support, they can assist in sending a new electronics box, control box or solenoid replacement.

A bad solenoid can be the cause of Moen MotionSense not shutting off.

Summary

Hopefully the steps in this article will help you resolve a Moen MotionSense faucet not working. Most anyone can fix these common issues seen with smart faucets. Periodically check the system com

Installing Moen Hands Free Faucet